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# Frequently Asked Questions

Why do you say you can put more memory in some machines than Apple does?

Apple sets their maximum memory configuration based on the memory modules available at the time of the product's release. Apple does not typically revise this limit as compatible higher density modules become available after the release date. This is a safe policy to follow but it inevitably causes confusion when memory vendors and dealers (and Mactracker) state that a computer will hold more memory than Apple says it will.

Why do some of my Mac's specifications differ from what Mactracker says I should have?

Mactracker includes the base specifications as along with any CTO (Configure to Order) options that are available from The Apple Store at http://www.apple.com/store/. It does not include all possible upgrade options that you might have installed.

Why do you list different specs for some of the models that don't appear on Apple's main product spec pages?

Some of the configurations, such as the iMac G5 (17-inch) or iMac (20-inch, Mid 2009), are only available to educational institutions and are not available through normal retail channels therefore their specifications are not listed on Apple's main spec pages.

Why doesn't Mactracker include earlier Apple machines like the Apple IIgs?

Mactracker includes information on Apple's Macintosh models as well as Apple branded devices that work with them such as LaserWriter printers and iPod, not earlier Apple systems.

What is the difference between the model or family number on the back of an Apple product and the number on the suggested retail price list?

The model number is stamped on most products. This number is used for Federal Communications Commission licensing. A marketing/order number (or finished goods number that frequently ends with LL/A or Z/A) describes not only the product itself, but also the shipping box, packaging material, manuals, and other items that may be contained in the box.

What is the "Support Status" specification referring to?

The Support Status specification indicates whether or not a particular model is currently supported by Apple.

Vintage products are those that were discontinued more than five and less than seven years ago. Apple has discontinued hardware service for vintage products with the following exception: Products purchased in the state of California, United States, as required by statute. Owners of these products may obtain service and parts from Apple Service Providers within the state of California, United States.

Obsolete products are those that were discontinued more than seven years ago. Apple has discontinued all hardware service for obsolete products with no exceptions. Service providers cannot order parts for obsolete products. All retail Apple Stores and the Canadian, European, Latin American and Asia-Pacific operating regions follow the U.S. product list, but make no distinction between vintage and obsolete. When applied to the retail Apple Stores and these regions, all products on the list are considered obsolete.

How do I link to Mactracker from other apps?

You can create links that, when clicked, will open Mactracker and display the specified model.

Simply open an info window and control-click on the model's name and select "Copy Link" from the menu that appears. This will place a link to this model into the Clipboard where it could be copied into a web page or email. The user clicking on the link will need to have Mactracker 4.1 or later installed.